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Terms of Service

The rules for using SOQO: who can use it, what you can expect from us, what we expect from you, and how connected Google and Meta accounts fit in.

SOQO Platforms Pvt Ltd · Last updated 6 October 2026

These Terms of Service (“Terms”) are an agreement between you and SOQO Platforms Pvt Ltd (“SOQO”, “we”, “us”), a company incorporated in India with its registered office at No.472/1 Balaji Arcade, A.V.S. Compound, 20th L Cross Road, Ejipura, Koramangala 4th Block, Bengaluru, Karnataka – 560095, India. They govern your access to and use of soqo.com and the SOQO platform and services (the “Services”).

1. Acceptance of these Terms

By creating an account, connecting a social account, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services for an organisation, you confirm you have authority to bind it, and “you” includes that organisation. If you do not agree, do not use the Services.

2. Eligibility and accounts

  • You must be at least 18 years old and capable of entering a binding contract under Indian law.
  • You must give accurate, current information and keep it updated. Some features may require identity or business verification (KYC).
  • You are responsible for your credentials and for all activity under your account. Tell us promptly at support@soqo.com if you suspect unauthorised use.
  • One person or organisation may not hold multiple accounts to evade limits, restrictions or suspensions.

3. Brands, creators and agencies

SOQO serves three kinds of users. Brands run creator campaigns. Creators offer content and audience reach. Agencies manage campaigns or creators on behalf of others. Agencies represent that they are authorised by each brand or creator they act for and are responsible for that authority. Features, pricing and permissions may differ by role.

4. Connected accounts (Google, YouTube, Meta, Instagram)

  • Your choice. Connecting a YouTube channel (through Google) or an Instagram or Facebook account (through Meta) is optional, and you can disconnect at any time.
  • Your authority. You may connect only accounts you own or are authorised to manage, and you must not circumvent the consent screens or permissions of those platforms.
  • Third-party terms. Your use of connected accounts remains subject to the platforms’ own terms and policies, including the YouTube Terms of Service, the Google Terms of Service, the Meta Platform Terms, the Instagram Terms of Use and the Google API Services User Data Policy. SOQO is not affiliated with, endorsed or sponsored by Google, YouTube, Meta or Instagram.
  • Data use. How we use data from connected accounts, including the read-only scopes we request and the Limited Use commitments, is set out in our Privacy Policy.
  • Platform changes. Third-party platforms may change or withdraw their APIs, permissions or access at any time. Features that rely on them may change or stop working, and SOQO is not liable for such changes.

5. Your content

“Your Content” means anything you submit or make available through the Services, including profile information, briefs, proposals, messages, creative assets and links to your posts. You keep ownership of Your Content. You give SOQO a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and process Your Content solely to operate, secure and provide the Services to you and the users you choose to share it with. You confirm that you have all rights needed to grant this licence and that Your Content does not infringe anyone’s rights or violate the law.

6. Campaigns and agreements between users

  • SOQO provides a platform to connect and coordinate. Unless we say otherwise in writing, SOQO is not a party to agreements between brands, creators and agencies, and does not guarantee that any campaign will be completed, will perform, or will result in sales or reach.
  • Users are responsible for the terms of their engagement, including deliverables, usage rights, timelines and payment, and for paying applicable taxes.
  • Creators and brands must comply with applicable advertising rules, including disclosing paid partnerships as required by the Advertising Standards Council of India (ASCI) guidelines, the Consumer Protection Act, 2019 and platform policies.
  • Performance figures shown in SOQO are drawn from third-party platforms and may be delayed, estimated or incomplete.

7. Acceptable use

You agree not to:

  • break any law, or infringe or misappropriate any intellectual property, privacy or other right;
  • submit false, misleading or fraudulent information, including fake followers, purchased engagement, or misrepresented audience data;
  • scrape, harvest or bulk-export data from the Services or from other users, or use it for unsolicited marketing;
  • use data obtained through connected Google or Meta accounts for any purpose other than the Services, or attempt to re-identify, sell or transfer it;
  • interfere with or disrupt the Services, probe or bypass security, or access them through automated means we have not approved;
  • upload malware, or content that is unlawful, defamatory, obscene, hateful, harassing or that exploits minors;
  • reverse-engineer the Services, or use them to build a competing product.

8. AI-assisted features

Some features use artificial intelligence to suggest matches, draft briefs or summarise performance. AI output may be inaccurate or incomplete. You are responsible for reviewing it before relying on it or publishing it. We do not use data obtained from Google APIs to train generalised AI or machine-learning models, as described in our Privacy Policy.

9. Fees and billing

Parts of the Services are free, including creator access. Paid plans and any transaction fees will be shown to you before you commit, and billing is being rolled out progressively. Where fees apply: they are stated exclusive of applicable taxes including GST unless noted; you authorise us and our payment providers to charge your chosen payment method; and, unless the law or a written offer says otherwise, fees are non-refundable. We will give reasonable notice before changing prices.

10. Roadmap and financial features

Some features, including any creator-finance capabilities, are on our roadmap and are not yet available. Descriptions of future features are statements of intent, not commitments, and we may change or discontinue them. Any financial service will be offered only through appropriately authorised partners and under separate terms.

11. Intellectual property

The Services, including software, design, text, graphics, the SOQO name and logo, and all related intellectual property, belong to SOQO or its licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Services for your own lawful business purposes. Feedback you give us may be used without obligation to you.

If you believe content on the Services infringes your rights, send details to legal@soqo.com.

12. Privacy

Our Privacy Policy explains how we process personal data, and our Data Deletion page explains how to disconnect accounts and request deletion. It forms part of these Terms.

13. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, SOQO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, error-free or secure, or that any campaign, partnership or analytic will meet your expectations. We do not verify every user or claim made on the platform, and you should do your own diligence before entering any agreement.

14. Limitation of liability

To the fullest extent permitted by law, SOQO and its directors, employees and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from or related to the Services. Our total aggregate liability for any claim relating to the Services will not exceed the greater of (a) the fees you paid SOQO in the 12 months before the claim arose and (b) ₹10,000. Nothing in these Terms excludes liability that cannot be excluded by law.

15. Indemnity

You will indemnify and hold SOQO and its directors, employees and affiliates harmless from claims, losses and expenses, including reasonable legal fees, arising from Your Content, your use of the Services, your breach of these Terms, or your violation of law or of a third party’s rights.

16. Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate access, with notice where practicable, if you breach these Terms, create risk or legal exposure for us or others, or if we discontinue the Services. On termination your right to use the Services ends, and we will handle your data as described in the Privacy Policy. Sections that by their nature should survive, including ownership, disclaimers, liability, indemnity and governing law, will survive.

17. Governing law and disputes

These Terms are governed by the laws of India. Please first contact legal@soqo.com so we can try to resolve any dispute informally. Subject to that, the courts at Bengaluru, Karnataka, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

18. Changes to these Terms

We may update these Terms. We will post the updated version with a new “last updated” date and, for material changes, notify you by email or in the product. Continued use after the effective date means you accept the updated Terms.

19. Contact

SOQO Platforms Pvt Ltd
No.472/1 Balaji Arcade, A.V.S. Compound, 20th L Cross Road, Ejipura, Koramangala 4th Block, Bengaluru, Karnataka – 560095, India
Support: support@soqo.com · Legal: legal@soqo.com · Grievances: grievance@soqo.com